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Frequently Asked Questions

Q: Will you accept payment methods other than PayPal?
A: At this time we can only accept payment via PayPal. PayPal is fast and secure and it protects both the buyer and seller from many types of internet scams.

Q: I left you positive feedback, when are you going to leave me feedback?
A: Our system automatically leaves positive feedback for each order and when your order ships. Thanks for your order!

Q: After I placed my order I decided I don't need the book. What can I do?
A: We will refund any purchase within 30 days once we receive the item back in the same condition in which we shipped it.
Send returns to:
Big River Books
5001 McNeel Industrial Dr
Powder Springs, GA 30127

Once we receive the item we will authorize a refund through PayPal for the amount of the item less the shipping fee.

Q: What does "Good Book" mean? A: If we have a book listed as "New", then that book is exactly that, NEW. If it is used it will be described as "Good". As a used book it will have some wear. The cover may be worn, some pages may have highlighting or minor underlining, it could also contain a previous owner's name inside the cover. The binding will be tight and all of the pages are still attached. If a book is described as "Acceptable" the cover will have significant wear and possibly some small tears, and there is likely a great deal of highlighting and underlining throughout the book.